Terms and Conditions of Sale

Effective date: 5 August 2026

1. Seller information

The online store at furlangrills.com is operated by:

FURLAN METAL proizvodnja in trgovina d.o.o.
Registered office: Seča 115, 6320 Portorož, Slovenia, European Union
Company registration number: 6713629000
VAT identification number: SI15406750
Registered with the District Court in Koper, Slovenia
Share capital: EUR 7,500.00, paid in full
Telephone: +386 30 667 000
Email: info@furlangrills.com
Bank: NLB d.d.
IBAN: SI56 0284 3026 5438 643
SWIFT/BIC: LJBASI2X

FURLAN METAL proizvodnja in trgovina d.o.o. is referred to below as the “Seller”. The person or entity placing an order is referred to as the “Customer”. A “Consumer” is a natural person acting for purposes outside their trade, business, craft or profession.

The Seller is the contractual party, issuer of the invoice and party responsible for delivery, statutory conformity rights, commercial warranty where offered, complaints and refunds for purchases made through Furlangrills.com. Production, packing and dispatch take place in Slovenia.

2. Scope and acceptance

These Terms and Conditions apply to all orders placed through Furlangrills.com unless the Seller and the Customer expressly agree otherwise in writing. Consumer rights granted by mandatory law cannot be excluded or restricted by these Terms.

Before submitting an order, the Customer can review and correct the entered information and access these Terms. By submitting an order, the Customer confirms that they have read and accepted the version of the Terms displayed at the time of ordering.

3. Consumers and business customers

Sections expressly referring to Consumers apply only to natural persons acting outside their business or professional activity. Legal entities, sole traders and natural persons purchasing predominantly for business or professional use are Business Customers.

Business Customers do not have the statutory 14-day consumer withdrawal right. Mandatory consumer protection rules do not apply to a Business Customer unless applicable law expressly provides otherwise.

4. Product information

The main characteristics, dimensions, configuration, included equipment, technical specifications, available options and price are stated on the relevant product page. The Customer is responsible for selecting a product suitable for the intended installation and use and for following the supplied safety, installation, operating and maintenance instructions.

Product photographs are illustrative. Minor colour differences may occur because of screen settings or normal differences in materials and finishes. Such differences do not affect the agreed dimensions, configuration, functionality or included equipment.

The Seller manufactures a wide range of standard models, standard dimensions and predefined equipment packages. A product is not treated as made to the Customer’s specifications merely because it is manufactured or assembled after the order, provided the Customer selected only standard options offered in the online store.

5. Prices, VAT and promotions

Retail prices are stated in euros and include VAT unless the Customer is clearly shown a business price excluding VAT. Before the order is submitted, the checkout displays the final product price, applicable VAT, delivery charges and all other unavoidable charges payable to the Seller.

For cross-border B2C sales within the European Union, the VAT rate of the Customer’s destination country may apply in accordance with EU distance-selling and One Stop Shop rules. A Business Customer with a valid EU VAT number may be subject to the reverse-charge or intra-Community supply rules where the legal conditions are met.

When the Seller announces a price reduction, the prior price is the lowest price applied to that product during the 30 days before the reduction, subject to any mandatory statutory exception. The duration and specific conditions of a promotion are stated with the offer.

The Seller is bound by the price displayed when the order is placed, except in the case of an obvious and recognisable pricing or technical error. In that event, the Seller will contact the Customer before accepting the order. The Customer may confirm the order at the correct price or cancel it without cost.

6. Ordering and conclusion of the contract

1. The Customer selects the product, configuration, quantity and available options and adds them to the cart.
2. The Customer reviews the cart and can correct or remove items.
3. Before submitting the order, the Customer is shown the products, total price, VAT, delivery cost, payment method and any other applicable charge.
4. The Customer submits a binding order by clicking “Order with obligation to pay”, “Place order and pay” or another equally clear label indicating an obligation to pay.
5. The Seller sends an electronic acknowledgement of receipt without undue delay.

The automatic acknowledgement of receipt does not by itself constitute acceptance unless it expressly states that the order has been accepted. The contract is concluded when the Seller confirms acceptance or dispatch, whichever occurs first.

The Seller provides the Consumer with confirmation of the concluded contract and these Terms on a durable medium, normally by email, no later than delivery. The contract is concluded in English. The Seller stores order information in accordance with legal retention obligations and the Privacy Policy.

If a product is unavailable or the order cannot reasonably be fulfilled, the Seller will inform the Customer and promptly refund any amount already received.

7. Payment

Available payment methods are displayed at checkout and may include payment cards, bank transfer or other listed electronic payment methods. The Seller does not charge an additional fee for a payment method unless the fee is lawful, disclosed before ordering and limited to the actual cost incurred.

Card details are processed by an authorised payment service provider. The Seller does not store full card details unless this is expressly stated and supported by an appropriate legal and security basis.

The Seller retains title to the goods until the purchase price and any agreed charges have been paid in full.

8. Delivery within the European Union

Goods are dispatched from Slovenia to the delivery address entered by the Customer. Estimated transit times by destination are published on the Delivery and Shipping page and apply after dispatch. They are estimates rather than guaranteed delivery dates unless the Seller expressly confirms a fixed date.

• Standard delivery is free for EU orders with a total product value exceeding EUR 80.00.
• For EU orders with a total product value up to and including EUR 80.00, the exact delivery charge is displayed at checkout before the order is submitted.

Additional charges for islands, remote areas, exceptional dimensions or a specifically requested delivery service apply only if clearly disclosed and accepted before the order is submitted. Unless expressly agreed otherwise, courier delivery is to the kerbside or building entrance and does not include carrying the product inside, assembly or installation.

The Seller will deliver without undue delay and no later than 30 days after conclusion of the contract unless another delivery period has been agreed. If the Seller fails to deliver within the agreed period, the Consumer may set an appropriate additional period. If delivery is not completed within that additional period, the Consumer may terminate the contract, subject to cases where an additional period is not required by law.

9. Delivery outside the European Union

The Seller may deliver to selected destinations outside the European Union. Availability, delivery cost and estimated delivery time are shown at checkout or confirmed in writing before the Customer places a binding order.

Unless expressly stated otherwise, delivery outside the European Union is made on a DAP basis under Incoterms 2020. The Customer is responsible for import clearance, import VAT, customs duties, brokerage fees and other charges imposed by the destination country. The Seller is responsible for export formalities in Slovenia. The Customer must check any local product, fuel, gas-regulator, electrical, installation or import requirements before ordering.

10. Transfer of risk and inspection on delivery

For Consumers, the risk of accidental loss or damage passes when the Consumer or a third party designated by the Consumer, other than the carrier, physically receives the goods. If the Consumer independently appoints a carrier not offered by the Seller, risk passes when the goods are handed to that carrier.

The Customer should inspect the outer packaging and goods promptly. Visible transport damage should be photographed and noted with the carrier where possible and reported to the Seller without undue delay. Failure to make a carrier notation does not remove a Consumer’s mandatory statutory rights.

11. Consumer right of withdrawal

A Consumer may withdraw from a distance contract without giving any reason within 14 days. For a sales contract, the period starts when the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods. If goods from one order are delivered separately, the period starts when the last item or shipment is received.

The Consumer must communicate the decision before the withdrawal period expires. The Consumer may use the online withdrawal function, the model form at the end of these Terms or any other clear statement sent to info@furlangrills.com.

12. Online withdrawal function

A clearly visible online withdrawal function is available at Withdrawal from the contract. It allows the Consumer to provide their name, contract or order details, electronic contact details and a clear withdrawal statement.

Before final submission, the Consumer confirms the statement by activating the button “Confirm withdrawal”. The Seller then sends an acknowledgement on a durable medium without undue delay, including the content of the statement and the date and time of submission.

13. Effects of withdrawal and refund

Following a valid withdrawal, the Seller refunds all payments received from the Consumer, including the cost of the least expensive standard delivery offered for the order, without undue delay and no later than 14 days after being informed of the withdrawal.

The refund is made using the same means of payment used for the original transaction unless the Consumer expressly agrees otherwise and incurs no fee. The Seller may withhold the refund until the goods are returned or the Consumer provides evidence that the goods have been handed over for return, whichever occurs first.

14. GLS collection of returned goods

The Consumer must make the goods available for return without undue delay and no later than 14 days after communicating the withdrawal.

The Seller arranges collection of the returned goods through GLS at the Consumer’s address or another address agreed in advance. After receiving the withdrawal notice, the Seller contacts the Consumer to agree the collection date and practical instructions. The Consumer must package the goods appropriately for safe transport and make them available at the agreed place and time.

For a withdrawal unrelated to a defect or Seller error, the Consumer bears the direct return cost, provided the amount or a reasonable estimate was disclosed before the contract was concluded. The applicable GLS return cost or estimate must therefore be displayed at checkout, on the product page or otherwise communicated before the Consumer places the order.

If the return results from a justified conformity claim, transport damage, delivery of an incorrect product or another breach attributable to the Seller, the Seller bears the reasonable collection and return cost.

15. Handling and diminished value

The Consumer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as they would reasonably be permitted to do in a physical store. The Consumer is liable for diminished value resulting from handling beyond that extent. Opening packaging alone does not remove the right of withdrawal.

16. Exceptions from the withdrawal right

The withdrawal right does not apply in the cases provided by mandatory law, including goods made to the Consumer’s specifications or clearly personalised.

This exception may apply to non-standard dimensions, structural modifications, special finishes, individually engineered configurations or other features not offered as standard options and manufactured on the basis of the Consumer’s individual decision. The Seller will clearly identify the customised nature of the product and the resulting absence of a withdrawal right before the order is submitted.

Standard models, standard dimensions and predefined equipment packages remain standard goods even if manufactured or assembled after the order.

17. Statutory conformity rights for Consumers

The Seller is liable for a lack of conformity that existed at delivery and becomes apparent within two years after delivery. A lack of conformity appearing within one year after delivery is presumed to have existed at delivery unless the Seller proves otherwise or the presumption is incompatible with the nature of the goods or the defect.

The Consumer must inform the Seller of the alleged lack of conformity, allow the Seller to inspect the goods and describe the issue sufficiently for the claim to be assessed. The Consumer may notify the Seller by email at info@furlangrills.com.

The Consumer is initially entitled to have the goods brought into conformity free of charge by repair or replacement, unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative remedy. Repair or replacement must be completed within a reasonable period, without significant inconvenience and, under Slovenian law, normally within 30 days, subject to a permitted extension of no more than 15 days where the statutory conditions are met.

The Consumer may request a proportionate price reduction or terminate the contract where the statutory conditions are met, including where conformity is not restored, the defect remains, the defect is sufficiently serious or it is clear that the Seller will not restore conformity within the required period. Where Slovenian mandatory law permits immediate termination for a lack of conformity appearing within 30 days after delivery, that right is unaffected.

All statutory remedies are free of charge for the Consumer, including necessary postage, transport, labour and materials. These rights apply independently of any commercial warranty.

18. Commercial warranty

Where stated on the product page, in advertising or in a warranty statement, the Seller or manufacturer provides a 12-month commercial warranty. The warranty statement specifies the guarantor, territorial scope, covered components, procedure and any lawful exclusions.

The 12-month commercial warranty is an additional benefit. It does not replace, shorten or restrict the Consumer’s statutory two-year conformity rights or any longer mandatory protection applicable in the Consumer’s country.

19. Spare parts, maintenance and safe use

Availability and prices of spare parts, service and accessories may be requested at info@furlangrills.com. Statements about long-term availability are subject to technical feasibility, supplier availability and mandatory law.

The Customer must use the product in accordance with the instructions, applicable safety rules and the intended purpose. Gas products must be connected using a regulator and components suitable for the destination country and gas type. Electrical products must be connected to a compatible and properly protected electrical supply. Installation or modification by an unqualified person may create a safety risk and may affect a claim only to the extent that it caused or contributed to the defect or damage.

20. Complaints

Complaints may be submitted:

• by email to info@furlangrills.com;
• by post to FURLAN METAL proizvodnja in trgovina d.o.o., Seča 115, 6320 Portorož, Slovenia;
• through another durable electronic communication channel expressly provided by the Seller.

The complaint should include the Customer’s name, order or invoice number, contact details, a description of the issue and, where useful, photographs. Missing optional information does not affect mandatory rights where the claim can otherwise be identified. The Seller will acknowledge and handle complaints without undue delay and provide a reasoned response on a durable medium.

21. Customer reviews

If the Seller publishes customer reviews, the website clearly explains whether and how it verifies that reviews originate from Customers who purchased or used the product. The Seller does not submit, commission or knowingly publish false reviews and does not present reviews in a misleading way.

22. Personal data and cookies

The Seller is the controller of personal data processed for orders, customer support, withdrawals, warranty claims and complaints. Further information about purposes, legal bases, retention, recipients and data-subject rights is provided in the Privacy Policy.

Information about cookies and consent controls is provided in the Cookie Policy. Processing necessary to answer an enquiry, fulfil a contract or comply with a legal obligation is not made conditional on marketing consent.

23. Alternative dispute resolution

The Seller and the Consumer will first attempt to resolve any dispute directly. The Seller does not recognise an out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that the Consumer may initiate under the Slovenian Out-of-Court Resolution of Consumer Disputes Act, unless the Seller expressly states otherwise or participation is required by law.

For cross-border disputes within the European Union, a Consumer may also seek free information and assistance from the European Consumer Centre in their country of residence or from ECC Slovenia.

24. Terms applying to Business Customers

A Business Customer must inspect the goods promptly after delivery and notify the Seller of apparent defects without undue delay. Hidden defects must be reported without undue delay after discovery. Mandatory rules of the Slovenian Obligations Code remain applicable.

To the maximum extent permitted by law, the Seller is not liable to a Business Customer for indirect or consequential loss, loss of profit, loss of production, loss of contracts or loss of business opportunity. The Seller’s aggregate contractual liability is limited to the price paid for the affected goods. These limitations do not apply to intent, gross negligence, personal injury, product liability or any liability that cannot lawfully be excluded or limited.

25. Governing law and jurisdiction

These Terms and contracts concluded through Furlangrills.com are governed by Slovenian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods where exclusion is legally permitted.

For Consumers, this choice does not deprive them of protection granted by mandatory provisions of the law of their country of habitual residence where those provisions apply. Consumer jurisdiction is determined by mandatory national and EU rules.

For Business Customers, the courts with territorial jurisdiction for Koper, Slovenia, have exclusive jurisdiction, unless the parties agree otherwise in writing.

26. Changes and severability

The Seller may amend these Terms because of changes in law, business processes, delivery arrangements or website functionality. The version in effect when the order is placed applies to that order. The current version remains available on Furlangrills.com and may be downloaded or printed.

If any provision is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision is replaced, to the extent permitted, by the applicable mandatory rule or a valid provision that most closely reflects its lawful commercial purpose.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may instead use the online function at Withdrawal from the contract or send another clear statement.

To: FURLAN METAL proizvodnja in trgovina d.o.o., Seča 115, 6320 Portorož, Slovenia
Email: info@furlangrills.com

I/We hereby give notice that I/we withdraw from the contract for the sale of the following goods:

____________________________________________________________

Order or invoice number: _____________________________________

Ordered on: _________________________________________________

Received on: ________________________________________________

Name of Consumer(s): ________________________________________

Address of Consumer(s): ______________________________________

Email address: ______________________________________________

Date: ______________________________________________________

Signature of Consumer(s), only if this form is submitted on paper:

____________________________________________________________